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Order confirmation.
As soon as we receive your order, we get in touch via email with a summary of your requirements for you to confirm. This ensures that you’re happy that we have captured the requirements correctly.
Payment.
We take payment at the point of ordering online but you can rest assured that your order is in good hands. Take a look at the independent customer reviews on Feefo of ordering from Promo Direct.
Design proof.
For custom printed products the next step is to create a design proof based on the artwork/logo and text requirements you have supplied. Our delivery timescales (those you see advertised on our website) are from the point you sign off the design proof so during working hours our design team typically send the proof via email within about 15 minutes. If it’s not quite right you can still request changes at this stage – we want you to be 100% happy before you sign the proof off and the items go into production.
Delivery date confirmation.
With your bespoke items in production being packed we send you an email to confirm the date by which we guaranteed you’ll receive them. In many cases we beat our own delivery deadlines and get them to you sooner. We also give you a tracking code so you can see the progress of your delivery.
Changing your order.
You can make changes to your order up until the point your items go into production. Thereafter we are unable to make changes, as you might expect.
Returns or faulty items.
We work hard to provide exceptional customer service and industry leading delivery timescales for our products. If you have any concerns about your order in the first instance call our friendly team on 0203 195 7581 and we will always seek a solution.
Unfortunately, we do not offer refunds on any custom orders that are printed correctly. However, the design proof process ensures there aren’t any nasty surprises.
Should any goods be faulty, please inform us in writing within 3 days of receiving the goods and our customer service team will deal with this immediately.
Always at the end of the phone.
We want your experience of ordering with Promo Direct to be five star. We keep in touch about the progress of your order so there are no nagging doubts and we are always available on 0203 195 7581 if you have any queries.
Other ways to order.
If you would rather place your order by phone with our team or want to get some advice on the options available then please don’t hesitate to call us on 0203 195 7581.
We can also help if you need your goods faster than the stated delivery times – we work with some of the best factories in the UK, Europe and the Far East and can usually come up with a solution that fits the bill.
